For orders shipped directly to you, the following applies:
• All items in your order must be sent to a single "ship to" address.
• A valid shipping address is required for all deliveries.
• Prices inclusive of VAT and shipping costs.
• In-Stock items ship within 24 – 48 hours after the order is received. We will send a shipping confirmation to the email address on file when the order ships. Your credit card will be billed ONLY for the items shipped.
• No refund is allowed once the purchase is made.
• Shipping is conducted via courier aramex , TNT, FedEx, DHL. Shipping time 3 - 5 Working days depending on country of delivery.

Returns Policy for GAIA Jewellery:
Gaia regretfully announces that No Exchange or Return Policy apply to any Jewellery item once purchased online using our website.
For further information, contact our customer service team via contact@gaialuxury.com or call us at (+973) 77057779.

Returns Policy for GAIA Bags, Shoes, and Scarves:
Gaia is proud to offer a hassle free exchange policy within the GCC. Nevertheless shipping charges back and forth shall be born by yourself during the process .If you are not 100% satisfied with your purchase from our online store follow the steps below:

Contact our customer service team via contact@gaialuxury.com or call us at (+973) 77057779 to initiate the process.

Please note that the following conditions must be met to return an item:

Conditions to exchange any GAIA purchased item:
• It must be in the original packing
• It must be unused and in perfect brand new condition.