We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
We may collect various information if you seek to place an order for a product to us on the Site. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details. We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request & for any payments per purchase of product.
We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).
Your phone number may be used for notifications regarding order status and announcements of latest deals and campaigns.
Payments that you make through the Site will be processed by our agent. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.
Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
Credit Check and Fraud Prevention
We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the ‘unsubscribe’ link in any email that we send to you. Within 7 working days (days which are neither a Friday nor Saturday) of receipt of your instruction, we will cease to send you information as requested. If your instruction is unclear, we will contact you for clarification.
Every time you visit Gaia Luxury, information is sent from your browser to our server log files, where it will be saved. The information transferred includes: time and date or visit to our site, which pages were viewed, IP address, URL of site that referred you to Gaia Luxury, how much information has been stored and which browser you have been using.
Once we have all this information, all IP addresses are deleted or anonymised. Anonymisation means that your IP address is changed in such a way that they either cannot be linked with the original user or can only be linked through extensive research. The anonymous information stored in this log file is then used to improve the shopping experience on the Gaia Luxury website by making our navigation more user-friendly, finding errors quickly and directing our server’s capacity to where it is needed most.
I hereby give my permission for Gaia to analyse and use protocol data to develop and optimise their online shop.
When we collect data through the Site when an account is created; we collect your personal details on a secure server. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer.
If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes. Please contact us by mail at firstname.lastname@example.org .